Refunds, Cancellations & Replacement Policy
Effective Date: 22 October 2026 At JewelShe, we take care to pack our artificial jewellery products before dispatch. Please read this policy carefully before placing an order.
1. Refund Policy
JewelShe does not offer refunds for change of mind or personal preference. However, damaged, defective, or incorrect products will be handled according to our replacement policy and applicable Indian consumer protection laws. Nothing in this policy limits any mandatory rights or remedies available to customers under applicable law.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. To help us review your request, please provide:
- Your order number and purchase details.
- A clear, continuous, unedited unboxing video showing the original parcel before opening, the opening process, and the product received.
- Clear photographs of the product and packaging, if requested.
- A brief description of the issue.
Please retain the original packaging until your request has been reviewed.
3. Reporting Product Issues
We request that customers report damaged, defective, or incorrect products within 48 hours of delivery, together with the available supporting evidence. This reporting period helps us investigate the issue promptly. It does not override any consumer rights or remedies available under applicable law.
4. Replacement Process
After receiving your request, JewelShe will:
- Review the order details and submitted evidence.
- Contact you if additional information is required.
- Determine the appropriate resolution in accordance with this policy and applicable law.
- Arrange an eligible replacement, subject to product availability and applicable requirements.
If the same product is unavailable, we will contact you to discuss an appropriate alternative or another remedy required under applicable law.
5. Change of Mind or Personal Preference
Customers are encouraged to review product descriptions, photographs, prices, and other relevant details before placing an order. JewelShe does not offer refunds for change of mind or personal preference, subject to any mandatory rights under applicable law.
6. Order Cancellation
Customers wishing to cancel an order should contact us as soon as possible and provide their order number. Cancellation requests may be accepted before dispatch, depending on the order's processing status and applicable law. Once an order has been dispatched, cancellation may no longer be possible through our standard process. However, any cancellation, refund, or other remedy required by applicable law will be provided.
7. Incorrect or Missing Items
If you receive an incorrect item or discover that an item is missing from your order, please contact us promptly with your order number, photographs, and other relevant details. We will investigate the matter and provide an appropriate resolution in accordance with applicable law.
8. Contact Us
For replacement requests, damaged-product reports, or cancellation enquiries, please contact: Business Name: JewelShe Contact Person: Sharique Ahmad Email: alishwebdesigninfo@gmail.com Phone: +91 9021374774 Address: Naya Bazar, Kamptee, District Nagpur, Maharashtra, India Website: https://jewelshe.com Please include your order number in all communications to help us assist you efficiently.